Wellness Corner
Support for the health, resilience, and wellbeing of CATCA members.
If you're in crisis right now
Call or text 9-8-8, the Suicide Crisis Helpline, any time. For any life-threatening emergency, call 911.
Hope for Wellness Help Line
24/7
Immediate telephone and online-chat crisis support and counselling for all Indigenous peoples in Canada; available in English and French, and on request in Cree, Ojibway, and Inuktitut.
211 (Community & Social Services)
24/7
Free, confidential helpline connecting people to government and community-based social services such as housing, food, mental health, and crisis supports; dial or text 2-1-1 in most of Canada, in 150+ languages.
811 (Provincial Health Advice Line)
24/7 (varies by province)
Free provincial health-information line (name and exact number vary by province/territory) where you can speak with a registered nurse for non-urgent health advice; use 911, not 811, for emergencies.
Wellness articles & resources
New tools, programs, and reading shared by your wellness team.
Resources for air traffic controllers
Confidential support designed for the realities of the operation, made for you and your family.
NAV CANADA Employee and Family Assistance Program (EFAP), GreenShield Health
24/7
Confidential 24/7 counselling and wellbeing support for all NAV CANADA employees and their eligible dependents, now delivered by GreenShield Health (the program moved from TELUS Health/LifeWorks); includes counselling, couples therapy, and financial and legal consultations, accessed by phone or by registering at app.greenshieldplus.ca with your navcanada.ca email (organization code: navcanada).
NAV CANADA Critical Incident Stress Management (CISM) Peer Support
Confidential peer support for controllers and operational staff after critical incidents (aircraft emergencies, near collisions, runway incursions, loss of life, or a co-worker's death); trained volunteer CISM peers provide emotional first aid and can refer you to the EFAP or a Health and Wellness Coordinator. The peer contact list is on the NAV CANADA intranet; general questions go to livewell@navcanada.ca.
NAV CANADA Fatigue Management Resources
Shift-work and alertness resources for controllers in 24/7 operations, covering sleep, strategic caffeine use, nutrition, exercise, and relaxation techniques; backed by NAV CANADA's award-winning Fatigue Risk Management System (CANSO 2023) that sets enforceable limits on shift length, consecutive shifts, and rest. Questions go to livewell@navcanada.ca.
IFATCA Critical Incident Stress Management & Mental Wellbeing
Mon-Fri 9am-5pm ET (office)
International Federation of Air Traffic Controllers' Associations (IFATCA) guidance on CISM and its Mental Wellbeing Task Force, promoting peer-support networks, confidential counselling, and fatigue management for controllers worldwide; a professional reference and advocacy resource rather than a direct crisis line. Office: +1 514-866-7040 (Montreal, Mon-Fri 9-5 ET).
Find support in your province or territory
Choose your province or territory to see local mental-health and crisis services.
CATCA shares these resources for your convenience; they are operated by third parties. In an emergency, always call 911.
Have a resource to suggest? Contact the CATCA National Office.
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